Important

These terms form part of every quotation, work order and service agreement. They do not exclude, restrict or modify any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

1. Contract and acceptance

1.1 These Terms, the accepted quotation or work order (Quote), any service schedule, treatment report and written variation form the agreement between the named customer (you) and Perth Pest Specialist (we, us).

1.2 You accept the agreement by approving a Quote, booking after receiving these Terms, paying a deposit, giving access or allowing work to begin.

1.3 If documents conflict, a written variation prevails, followed by the Quote, service schedule, these Terms and treatment report.

1.4 The person booking confirms they are at least 18 and authorised by the owner, occupier, agent, strata body or responsible business.

2. Scope of service

2.1 We provide only the inspection, treatment, monitoring or reporting described in the Quote. Methods may include pesticide application, baiting, trapping, monitoring and advice.

2.2 Unless expressly included, we do not provide building repairs, destructive access, electrical or plumbing work, cleaning, contaminated-material removal, inaccessible carcass removal or treatment of neighbouring land.

2.3 Proofing, hygiene, moisture, vegetation and building recommendations are the Customer’s responsibility unless separately quoted.

2.4 We may reasonably change a method or product where safety, law, label directions, weather, pest identification, access or resistance requires it. Material changes to scope or price require approval, except urgent safety action.

3. Legal, technical and safety standards

3.1 We will use due care and skill and comply with applicable law, licence conditions, APVMA-approved label directions and permits.

3.2 Where applicable, work may have regard to AS 3660.1, AS 3660.2:2017 and AS 4349.3—2010. Compliance with a particular Standard applies only where expressly stated in the Quote or report.

3.3 We may refuse, suspend or modify work that is unsafe, unlawful, outside the technician’s licence or inconsistent with label directions or professional judgment.

4. Client responsibilities — disclosures and preparation

4.1 Before work starts, tell us about relevant health sensitivities; children and vulnerable occupants; pets, aquariums, ponds, beehives or livestock; food, medicines or sensitive stock; previous treatments; hazards, asbestos, fragile finishes, concealed services, restricted areas and site rules.

4.2 Follow all preparation instructions, including covering or removing items, securing animals and arranging access. Failure may reduce effectiveness, delay work, affect a warranty or incur a reasonable return-visit or cancellation charge.

4.3 Aquatic animals are highly pesticide-sensitive. Tell us before treatment and follow our directions for covering tanks or ponds, isolating air pumps and preventing spray or dust entry.

5. Access, property condition and authority

CLIENT RESPONSIBILITIES

5.1 Provide safe, lawful and timely access, required utilities, keys, parking or escort, and keep children, animals and unauthorised people away from the work area.

5.2 Disclose known hazards, fragile or defective property and concealed services. Minor drilling, opening accessible covers and equipment placement are authorised only as described in the Quote or approved on site.

OUR RESPONSIBILITIES

5.3 Inspections are limited to safe, accessible and reasonably visible areas. Obstructions, construction and concealed spaces may hide pests, damage or entry points. Destructive inspection is excluded unless agreed.

5.4 We will use due care and skill. Subject to clause 16, we are not responsible for pre-existing defects or unavoidable damage caused by concealed or undisclosed conditions, hazards or services.

6. Treatment, re-entry and aftercare

6.1 You and all occupants must follow preparation, ventilation, re-entry, drying-time, animal-safety, warning and aftercare directions.

6.2 Do not enter restricted areas, touch treated surfaces, wash residues away or move baits or traps until permitted. Unless told otherwise, stay away during application and until treated surfaces are dry.

6.3 You must notify and control access for tenants, employees, contractors, visitors and other affected people.

6.4 For suspected exposure, leave the area if safe, follow first-aid directions, call the Poisons Information Centre on 13 11 26 or 000 in an emergency, and notify us promptly.

7. Results and pest activity

7.1 Pest management controls pest populations but does not normally make premises permanently pest-free. Results depend on infestation, access, harbourage, weather, neighbouring sources, sanitation, building condition and compliance with recommendations. Temporary increased activity, odour or dying pests may occur.

7.2 Unless expressly promised in the Quote, we do not guarantee complete eradication, discovery of every pest or nest, prevention of future entry or protection from reinfestation outside the treated scope.

8. Service warranty and call-backs

8.1 A warranty applies only, where stated in writing and only to the nominated pest, treated areas, period and conditions. It is not transferable without our written agreement.

8.2 Report live target pests promptly, allow the treatment reasonable time to work, preserve evidence and provide access. Before we can inspect, do not move baits, traps or stations, apply another pesticide or engage another provider, unless urgent action is reasonably required to protect people, animals or property.

8.3 A warranty excludes different pests, untreated or inaccessible areas, new introductions, neighbouring sources, structural changes, treatment removal, flooding, severe weather, tampering, another provider’s work and failure to follow instructions or reasonable recommendations.

8.4 If the warranty applies, we will provide its stated remedy or repeat or adjust the relevant service within a reasonable time. Australian Consumer Law rights remain unaffected.

9. Termite and timber-pest services

9.1 Termite inspection and management are separate services. Treatment is not a whole-building timber-pest inspection unless expressly included. Termites may remain concealed or enter through untreated, inaccessible or bridged areas.

9.2 Termite systems require regular competent inspections at the interval stated in the report or system requirements, considering the property’s risk.

9.3 Maintain inspection zones and system integrity; do not bridge, cover or disturb barriers, stations or treated soil; correct leaks and drainage; keep records and notices; and notify us before nearby landscaping, paving, additions or penetrations.

9.4 A termite warranty applies only if issued in writing and its inspection, maintenance, payment and site conditions are met. Unless stated otherwise, it is not insurance and does not cover termite-damage repairs, consequential loss or activity outside its scope. Clause 16 applies.

9.5 Drilling and installation may encounter concealed services or cause minor unavoidable cosmetic effects. We will use reasonable care, but you must disclose known services and plans. Making-good is included only if quoted.

10. Rodents, wildlife, bees and wasps

10.1 Rodents may die in inaccessible voids and cause odour or insects. If included, we will reasonably try to recover an accessible carcass but will not cut building fabric without separate approval. Deodorising may reduce, but cannot guarantee removal of, odour.

10.2 Do not interfere with rodent equipment and promptly report damaged stations, non-target access or suspected exposure. Manage food, rubbish and harbourage as recommended.

10.3 Bee, wasp, bird and wildlife work depends on species, access, law and safety. Relocation, exclusion, nest or honeycomb removal and repairs are included only if specified. Concealed nests or untreated entry paths may cause residual activity or re-entry.

11. Weather and environmental conditions

11.1 Wind, rain, heat, fire danger, irrigation or other conditions may make treatment unsafe, unlawful or ineffective. We may pause, alter or reschedule work and will offer a reasonable new time.

11.2 Follow directions for irrigation and protection of ponds, waterways, gardens, animals and other sensitive areas, and disclose environmental hazards.

12. Quotes, variations and GST

12.1 Quotes are valid for 30 days unless stated otherwise and include GST unless expressly excluded.

12.2 Materially different infestation, access, size, construction, preparation or safety conditions may require additional work. We will obtain approval for extra price and time, except reasonable urgent safety action.

12.3 Estimates are not fixed prices. Recurring-service prices may be reviewed at renewal or as permitted by the service agreement with reasonable notice.

13. Booking, cancellation and delay

13.1 Appointment times are estimates. We will use reasonable efforts to attend within the agreed window and advise of material delay.

13.2 Cancellations or rescheduling require 24 hours’ notice. With less notice, failed access or inadequate preparation, we may charge reasonable loss actually caused, up to 50% (Fifty percent) of the quoted price. No fee applies, where unlawful or unfair.

13.3 Either party may end ongoing service on 24 hours written notice. We may suspend or terminate for non-payment, unsafe conditions, abuse, unlawful instructions or material breach, with reasonable notice where practicable.

14. Payment

14.1 Payment is due on completion of job unless the Quote states otherwise.

14.2 For overdue undisputed amounts, after notice we may charge reasonable recovery costs actually incurred and interest at 10% per month, and suspend non-urgent services.

14.3 Raise invoice disputes promptly and pay the undisputed portion by the due date. We will investigate in good faith.

15. Reports, records, photographs and privacy

15.1 Reports record conditions observed at the time for the named Customer and purpose. Third parties must not rely on them without written consent, subject to non-excludable liability.

15.2 We may photograph the site and retain treatment records for service, safety, compliance, insurance and warranty purposes. Identifiable marketing use requires consent.

15.3 We use and disclose personal information only as reasonably required for service, payment, administration, professional advice, insurance, regulatory or emergency purposes.

15.4 Records are retained for at least the legally required period. Contact us to request access to personal information or raise a privacy concern.

16. Australian Consumer Law and liability

16.1 Our services carry guarantees that cannot be excluded under the Australian Consumer Law, including due care and skill and, where applicable, fitness for a disclosed purpose and supply within a reasonable time.

16.2 Nothing in this agreement excludes, restricts or modifies a right, remedy or liability where doing so would be unlawful.

16.3 To the extent permitted by law, we are not liable for loss caused by incomplete information, failure to follow directions, pre-existing defects, pests outside scope or events beyond our reasonable control.

16.4 Where section 64A of the Australian Consumer Law permits, for services not ordinarily acquired for personal, domestic or household use, our liability for a consumer-guarantee failure is limited, at our option, to resupplying the services or paying their resupply cost, unless unfair or unreasonable.

16.5 We do not exclude liability for personal injury caused by our negligence, fraud, wilful misconduct or any liability that cannot lawfully be excluded.

17. Complaints and disputes

17.1 Notify us promptly of concerns and allow a reasonable opportunity to inspect and remedy them. We will handle complaints in good faith.

17.2 Either party may propose mediation before court action. This does not prevent urgent relief, recovery of an undisputed debt, a regulatory complaint or exercise of statutory rights.

18. General

18.1 Accepted changes must be written or recorded in an approved variation. Delay in enforcing a right is not a waiver.

18.2 An invalid term is read down or severed without affecting the remaining terms.

18.3 We may use suitably licensed employees or subcontractors and remain responsible for the service.

18.4 Electronic communications and signatures may be used, and notices sent to the Quote contact details.

18.5 Western Australian law governs the agreement and Western Australian courts have jurisdiction.

19. Customer acknowledgement

By accepting the Quote or allowing work to begin, you confirm that you received these Terms, could ask questions, disclosed relevant risks and will follow preparation, safety and aftercare directions.