Important

These terms form part of every quotation, work order and service agreement. They do not exclude, restrict or modify any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

1. Contract and acceptance

1.1 These Terms, the accepted quotation or work order (Quote), any service schedule, treatment report and written variation form the agreement between the named customer (you) and Perth Pest Specialist (we, us).

1.2 You accept the agreement by approving a Quote, booking after receiving these Terms, paying a deposit, giving access or allowing work to begin.

1.3 If documents conflict, a written variation prevails, followed by the Quote, service schedule, these Terms and treatment report.

1.4 The person booking confirms they are at least 18 and authorised by the owner, occupier, agent, strata body or responsible business.

2. Scope of service

2.1 We provide only the inspection, treatment, monitoring or reporting described in the Quote. Methods may include pesticide application, baiting, trapping, monitoring and advice.

2.2 Unless expressly included, we do not provide building repairs, destructive access, electrical or plumbing work, cleaning, contaminated-material removal, inaccessible carcass removal or treatment of neighbouring land.

2.3 Proofing, hygiene, moisture, vegetation and building recommendations are the Customer’s responsibility unless separately quoted.

2.4 We may reasonably change a method or product where safety, law, label directions, weather, pest identification, access or resistance requires it. Material changes to scope or price require approval, except urgent safety action.

3. Legal, technical and safety standards

3.1 We will use due care and skill and comply with applicable law, licence conditions, APVMA-approved label directions and permits.

3.2 Where applicable, work may have regard to AS 3660.1:2014, AS 3660.2:2017 and AS 4349.3—2010. Compliance with a particular Standard applies only where expressly stated in the Quote or report.

3.3 We may refuse, suspend or modify work that is unsafe, unlawful, outside the technician’s licence or inconsistent with label directions or professional judgment.

4. Client responsibilities — disclosures and preparation

4.1 Before work starts, tell us about relevant health sensitivities; children and vulnerable occupants; pets, aquariums, ponds, beehives or livestock; food, medicines or sensitive stock; previous treatments; hazards, asbestos, fragile finishes, concealed services, restricted areas and site rules.

4.2 Follow all preparation instructions, including covering or removing items, securing animals and arranging access. Failure may reduce effectiveness, delay work, affect a warranty or incur a reasonable return-visit or cancellation charge.

4.3 Aquatic animals are highly pesticide-sensitive. Tell us before treatment and follow our directions for covering tanks or ponds, isolating air pumps and preventing spray or dust entry.

5. Access, property condition and authority

CLIENT RESPONSIBILITIES

5.1 Provide safe, lawful and timely access, required utilities, keys, parking or escort, and keep children, animals and unauthorised people away from the work area.

5.2 Disclose known hazards, fragile or defective property and concealed services. Minor drilling, opening accessible covers and equipment placement are authorised only as described in the Quote or approved on site.

OUR RESPONSIBILITIES

5.3 Inspections are limited to safe, accessible and reasonably visible areas. Obstructions, construction and concealed spaces may hide pests, damage or entry points. Destructive inspection is excluded unless agreed.

5.4 We will use due care and skill. Subject to clause 16, we are not responsible for pre-existing defects or unavoidable damage caused by concealed or undisclosed conditions, hazards or services.

6. Treatment, re-entry and aftercare

6.1 You and all occupants must follow our preparation, ventilation, hygiene, re-entry, drying-time, animal-safety and aftercare directions, as well as warning signs and product-label precautions communicated to you.

6.2 Do not enter restricted areas, touch treated surfaces, wash residues away or move baits or traps until permitted. Unless told otherwise, stay away during application and until treated surfaces are dry.

6.3 You must promptly notify occupants, tenants, employees, contractors and visitors who may be affected. For workplaces or common property, the responsible Customer must coordinate access control and any required site notification.

6.4 For suspected exposure, leave the area if safe, follow first-aid directions, call the Poisons Information Centre on 13 11 26 or 000 in an emergency, and notify us promptly.

7. Results and pest activity

7.1 Pest management controls pest populations but does not normally make premises permanently pest-free. Results depend on infestation, access, harbourage, weather, neighbouring sources, sanitation, building condition and compliance with recommendations. Temporary increased activity, odour or dying pests may occur.

7.2 Unless expressly promised in the Quote, we do not guarantee complete eradication, discovery of every pest or nest, prevention of future entry or protection from reinfestation outside the treated scope.

8. Service warranty and call-backs

8.1 A warranty applies only, where stated in writing and only to the nominated pest, treated areas, period and conditions. It is not transferable without our written agreement.

8.2 Report live target pests promptly, allow the treatment reasonable time to work, preserve evidence and provide access. Before we can inspect, do not move baits, traps or stations, apply another pesticide or engage another provider, unless urgent action is reasonably required to protect people, animals or property.

8.3 A warranty excludes different pests, untreated or inaccessible areas, new introductions, neighbouring sources, structural changes, treatment removal, flooding, severe weather, tampering, another provider’s work and failure to follow instructions or reasonable recommendations.

8.4 If the warranty applies, we will provide its stated remedy or repeat or adjust the relevant service within a reasonable time. Australian Consumer Law rights remain unaffected.

9. Termite and timber-pest services

9.1 Termite inspection and treatment are separate services although a treatment cannot be done unless a timber pest inspection is done prior. Termites may remain concealed or enter through untreated, inaccessible or bridged areas making inspections essential.

9.2 No termite system removes the need for regular competent inspections. Unless a report specifies a different interval, follow the inspection frequency recommended in that report, the system requirements and relevant Standards, considering the property’s risk conditions.

9.3 Customer must maintain treated zones and system integrity; not cause bridging, cover or disturb barriers, stations or treated soil; correct leaks and drainage; keep records and notices; and notify us of any work that could affect or disturb the treated zone...

9.4 A termite warranty applies only if expressly issued and all inspection, maintenance, payment and site-condition requirements are met. Unless expressly stated, it is not an insurance and does not cover repair of termite damage, consequential loss, or activity outside the protected scope. This clause remains subject to clause 16.

9.5 Drilling and installation may encounter concealed services or cause minor unavoidable effects like hitting a water line or gas pipe.

We will use reasonable care, but you must disclose known services and plans. Making-good is included only if quoted.

10. Rodents, wildlife, bees and wasps

10.1 Rodents may die in inaccessible voids and cause odor’s or attract insects. If included, we will reasonably try to recover an accessible carcass but will not cut building fabric without separate approval. Deodorising may reduce, but cannot guarantee removal of the odor.

10.2 The Customer must not move, open or interfere with bait stations or traps and must report damaged stations, non-target access or suspected exposure immediately. Food, pet food, rubbish and harborage must be managed as recommended.

10.3 Bee, wasp, bird and wildlife work depends on lawful access, species, location and safety. Removal, relocation, exclusion, nest access, honeycomb removal and building repairs are included only if specified. Residual activity or re-entry can occur where nests or entry paths are concealed or untreated.

11. Weather and environmental conditions

11.1 Wind, rain, heat, fire danger, irrigation or other conditions may make treatment unsafe, unlawful or ineffective. We may pause, alter or reschedule work and will offer a reasonable new time.

11.2 You must turn off irrigation and protect ponds, waterways, food gardens, animals and sensitive areas as instructed. You must tell us of environmental hazards before treatment.

12. Quotes, variations and GST

12.1 Quotes are valid for 30 days unless stated otherwise and include GST unless expressly excluded.

12.2 Additional work may be required where infestation, access, size, construction, safety requirements, preparation or site conditions differ materially from what was disclosed. We will seek approval for the additional price and time before proceeding, except for reasonable safety or make-safe action.

12.3 Estimates are not fixed prices. Recurring-service prices may be reviewed at renewal or as permitted by the service agreement with reasonable notice.

13. Booking, cancellation and delay

13.1 Appointment times are estimates. We will use reasonable efforts to attend within the agreed window and advise of material delay.

13. You may cancel or reschedule without charge by giving at least 24 hours’ notice. With less notice, or if we cannot gain access or the site is not prepared, we may charge the reasonable loss and costs actually caused, up to 50% (Fifty Percent) of the quoted amount. No fee applies where prohibited by law or where charging it would be unfair in the circumstances.

13.3 Either party may end an ongoing service on 24 hours or more written notice, subject to payment for services already supplied and non-cancellable materials reasonably ordered. We may suspend or terminate for non-payment, unsafe conditions, abuse, unlawful instructions or material breach after reasonable notice where practicable.

14. Payment

14.1 Payment is due on completion of job unless the Quote states otherwise.

14.2 For overdue undisputed amounts, after notice we may charge reasonable recovery costs actually incurred and interest at 10% per month, and suspend non-urgent services until payment is up to date.

14.3 Raise invoice disputes promptly and pay the undisputed portion by the due date. We will investigate in good faith.

15. Reports, records, photographs and privacy

15.1 Reports describe conditions observed at the inspection time and are prepared for the named Customer and stated purpose. Third parties should not rely on them without our written consent. This does not exclude liability that cannot lawfully be excluded.

15.2 We may take site photographs and retain treatment details for identification, reporting, safety, insurance, compliance and warranty administration. We will not use identifiable images for marketing without consent.

15.3 We handle personal information for quoting, providing services, communicating, collecting payment, compliance and legitimate business administration. We may disclose it to technicians, laboratories, insurers, professional advisers, payment providers, regulators or emergency services where reasonably necessary or legally required.

15.4 Treatment records are retained for at least the period required by law. You may request access to personal information or raise a privacy concern using the contact details above.

16. Australian Consumer Law and liability

16.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill and, where applicable, be fit for a disclosed purpose and supplied within a reasonable time.

16.2 Nothing in the agreement excludes, restricts or modifies a consumer guarantee, statutory right or remedy, or liability where doing so would be unlawful. If a term is inconsistent with such a right, the right prevails.

16.3 To the extent permitted by law, we are not liable for loss caused by: inaccurate or incomplete information supplied by the Customer; failure to follow safety, preparation, aftercare or maintenance directions; pre-existing damage or defects; pests or sources outside the agreed scope; or an event beyond our reasonable control.

16.4 To the extent permitted by section 64A of the Australian Consumer Law, where services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for failure to comply with an applicable consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again. This limitation does not apply where it would be unfair or unreasonable, or where the law does not permit it.

16.5 We do not exclude liability for personal injury caused by our negligence, fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.

17. Complaints and disputes

17.1 Please notify us promptly of a concern, provide relevant details and allow a reasonable opportunity to inspect and remedy the issue. We will acknowledge and handle complaints in good faith.

17.2 If unresolved, either party may propose mediation before court proceedings. This does not prevent urgent relief, debt recovery for an undisputed amount, a complaint to a regulator, or the exercise of any statutory right.

18. General

18.1 Changes to an accepted agreement must be in writing or recorded in an approved variation. A delay in enforcing a right is not a waiver.

18.2 If any term is invalid or unenforceable, it is to be read down to the minimum extent necessary or severed, without affecting the remaining terms.

18.3 We may use suitably licensed employees or subcontractors and remain responsible for the contracted service. The Customer may not assign the agreement without our consent, not to be unreasonably withheld.

18.4 Electronic communications and signatures may be used. Notices may be sent to the contact details stated in the Quote.

18.5 The agreement is governed by the laws of Western Australia, and the parties submit to courts with jurisdiction in Western Australia.

19. Customer acknowledgement

By accepting the Quote or allowing work to begin, you confirm that you received these Terms, could ask questions, disclosed relevant risks and will follow preparation, safety and aftercare directions.